Customer Service Representative

We are looking for a bilingual Customer Service Representative to join our team in Rock Hill, South Carolina. This is a contract to permanent position, offering a dynamic and fast-paced work environment where you will play a key role in supporting tenants and handling high call volumes. If you thrive in a multitasking role and have strong communication skills in both English and Spanish, we encourage you to apply.

Responsibilities:

• Respond to inbound calls from tenants, addressing inquiries and resolving issues promptly.

• Manage a variety of tasks, including order entry and processing work orders, ensuring accuracy and attention to detail.

• Provide assistance to the maintenance team by handling requests and coordinating with relevant departments.

• Deliver excellent customer service by effectively communicating with tenants and resolving concerns.

• Maintain a detail-oriented approach while handling interruptions and prioritizing tasks in a high-traffic environment.

• Collaborate with asset managers and other team members to support operational needs.

• Greet and assist visitors at the front desk, ensuring a welcoming and helpful experience.

• Utilize bilingual skills to communicate effectively with Spanish-speaking tenants and team members.

• Monitor call volumes and adjust workflows to maintain efficiency.

• Ensure all documentation and data entry tasks are completed accurately and on time.

• Proficiency in both English and Spanish, with strong communication skills in both languages.
• Previous experience in customer service or call center environments.
• Ability to handle high call volumes and multitask effectively.
• Strong organizational skills and attention to detail.
• Familiarity with order entry systems and work order management.
• Comfortable working in a fast-paced setting with frequent interruptions.
• Ability to interact professionally with team members and visitors.
• Experience in a bilingual marketing or translation role is a plus.
TalentMatch ^®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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