Customer Service Representative

Job Summary:

We are seeking a dedicated and customer-focused Customer Service Representative with at least 3 years of experience in the retail sector. The ideal candidate will have strong communication skills, a positive attitude, and the ability to deliver an excellent customer experience while supporting daily store operations.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner
• Understand customer needs and provide appropriate product or service recommendations
• Handle customer inquiries, complaints, and returns efficiently
• Maintain product knowledge to effectively communicate features and benefits
• Process transactions accurately using POS systems
• Ensure the store is clean, organized, and visually appealing
• Support inventory management, including stocking and replenishment
• Work collaboratively with team members to achieve sales targets and customer satisfaction

Requirements:

• Minimum 3 years of experience in retail customer service
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and customer-oriented mindset
• Ability to work in a fast-paced environment
• Basic knowledge of POS systems and retail operations
• Flexibility to work shifts, weekends, and holidays