Customer Service Representative

Job Summary
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and voice of our organization, providing exceptional support to our valued customers. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will ensure every customer interaction is positive and productive. This position offers an exciting opportunity to develop your office management and customer support skills while contributing to a welcoming and efficient work environment.

Responsibilities

• Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and in person at the front desk
• Maintain accurate records through data entry, filing, and proofreading of documents to ensure seamless office operations
• Assist with clerical tasks such as filing, photocopying, and organizing office supplies to support daily workflows
• Provide support for office management activities, including inventory tracking, bookkeeping using QuickBooks, and basic bookkeeping tasks
• Deliver exceptional customer service by addressing concerns, providing service information, and ensuring customer satisfaction
• Support administrative functions such as answering phones, maintaining phone etiquette standards, managing correspondence, and supporting personal assistant duties as needed

Qualifications

• Proven experience in office management, clerical work, or customer service roles with strong organizational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace (Gmail, Calendar), and basic computer literacy
• Experience with multi-line phone systems and front desk operations preferred
• Bilingual abilities are highly desirable to serve diverse customer needs effectively
• Excellent phone etiquette, typing speed, and time management skills to handle multiple priorities efficiently
• Knowledge of QuickBooks or bookkeeping experience is a plus
• Previous experience in medical or dental receptionist roles or personal assistant positions is advantageous
• Demonstrated ability to proofread documents accurately and maintain high attention to detail

Join us today to be part of a vibrant team committed to delivering outstanding customer experiences while fostering your professional growth!

Pay: $18.00 - $20.00 per hour

Work Location: In person