Customer Service Representative

Overview
Join our dynamic team as a Customer Service Representative and become the friendly, knowledgeable face of our organization! In this vital role, you will serve as the primary point of contact for customers, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energy and organizational skills will help create a positive experience for every client, whether through phone interactions, email correspondence, or in-person assistance. This paid position offers an exciting opportunity to develop your office management and customer service expertise in a fast-paced environment.

Responsibilities

• Greet visitors at the front desk and manage multi-line phone systems with professionalism and courtesy
• Respond promptly to customer inquiries via phone, email, or in person, providing accurate information and solutions
• Maintain organized records through data entry, filing, and documentation using Microsoft Office, Google Workspace, and other office tools
• Assist with appointment scheduling, calendar management, and basic office administration tasks to support daily operations
• Handle clerical duties such as proofreading documents, managing correspondence, and supporting bookkeeping activities with QuickBooks or similar software
• Support office management by coordinating supplies, managing incoming/outgoing mail, and ensuring a tidy front desk environment
• Demonstrate excellent phone etiquette while supporting customer support efforts and addressing client concerns efficiently

Qualifications

• Proven experience in office management, clerical work, or customer service roles with strong organizational skills
• Proficiency in computer literacy including Microsoft Office Suite (Word, Excel), Google Workspace (Gmail, Calendar), and data entry tools
• Experience with multi-line phone systems and front desk operations preferred
• Bilingual abilities are highly valued to assist diverse customer needs effectively
• Strong typing skills along with attention to detail for proofreading and document accuracy
• Knowledge of office procedures such as filing, calendar management, and basic bookkeeping (QuickBooks experience is a plus)
• Excellent communication skills with professional phone etiquette and customer support experience
• Ability to manage time effectively in a fast-paced environment while maintaining high-quality service standards

Embark on a rewarding career where your organizational talents and passion for helping others make a real difference. We’re dedicated to fostering a supportive workplace that values your contributions while offering opportunities for growth.

Pay: From $14.00 per hour

Work Location: In person