Customer Service Representative

Customer Service Representative – Logistics & Shipping Pro (UPS Specialist)

** In person-10:30AM-7:00PM**

Love solving problems, keeping things moving, and making customers’ day?

At Unishippers, we help small and mid-sized businesses ship smarter, faster, and more cost-effectively—and we’re looking for a UPS shipping specialist to join our high-energy logistics team.

This isn’t your run-of-the-mill call center role. You’ll be in the action every day, helping customers track shipments, troubleshoot hiccups, schedule pickups, and find the best shipping solutions. As our UPS Specialist, you’ll be the go‑to person for small‑parcel questions and support. There is plenty of room to grow, with opportunities to learn all sides of the business—from LTL freight to full truckloads, you’ll be the go-to person who makes shipping simple.

What you’ll do:

• Keep customers moving—answer shipping questions, solve delivery issues, and ensure their packages are on track.
• Work magic with our email ticketing system, phone calls, and occasional sales support.
• Partner with UPS and our sales team to deliver fast, reliable solutions.
• Spot opportunities to help customers ship more efficiently (and maybe even save them money).

What makes you a fit:
- Top-tier communication skills and a friendly, professional vibe
- Ability to juggle multiple shipments and priorities without breaking a sweat
- Comfort with shipping software and tech tools
- A true customer-first mindset

Why join Unishippers?
We’re a 3PL powerhouse that delivers the same quality shipping solutions big companies enjoy—without the big-company red tape. You’ll work in a supportive, team-driven environment where your ideas matter, your skills grow, and every day is different.

If you’re ready to jump into the fast lane of the logistics world, this is your ticket. Let’s move things forward—together.

Pay: $44,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person