Customer Service Representative

Responsibilities

Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers, providing detailed information about plan features, benefits, and pricing to potential clients.
Identify opportunities to enhance revenue through upselling and cross selling of products or services.
Ensure exceptional customer service by handling and resolving customer concerns promptly and professionally.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
Identify and assess customers' needs to achieve satisfaction.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers and respond promptly to inquiries.
Recognize, document, and alert the team leader of trends in customer calls.
Recognize and resolve customer complaints efficiently.
Know the products inside and out so that you can answer questions.
Keep records of customer interactions, transactions, comments, and complaints.
Provide feedback on the efficiency of the customer service process.

Requirements

Experience (Years & Field): Minimum 1 year experience in Call Centre, Customer Care, or Front Desk.
Educational Qualification: Graduate (preferred).
Professional Certifications: Certification in customer service.

Skills & Abilities

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