Customer Service Representative

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. This is an on site position that requires working in the office five days per week and is not eligible for remote work. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.

The primary function of this role is to obtain the release of vehicles that are located at body shops and or other locations including residences, in addition to other office support functions as needed. The CSR is the face of the Company, as they are often the first interaction our customers have with Copart.

Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience, including understanding client needs and offering solutions and support. The position may expand to include chat and email customer support.

Answer and place calls in a professional manner. Measured on call quality including knowledge, level of professionalism, and time to place follow up calls. Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.

Required Skills and Experience:

One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed

Pay: $18.00 - $20.29/ Hour.

Benefits Summary:

· Medical/Dental/Vision

· 401k plus a company match

· ESPP - Employee Stock Purchase Plan

· EAP - Employee Assistance Program (no cost to you)

· Vacation & Sick pay

· Paid Company Holidays

· Life and AD&D Insurance

· Discounts

Along with many other employee benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

E-verify Participation
Right to Work