Customer Service Representative

Job description:

• Respond to customer inquiries via phone, email, live chat, or in person, ensuring timely and accurate resolutions.
• Actively listen to understand customer needs and provide tailored solutions.
• Use our CRM system to log interactions, track cases, and follow up on outstanding issues.
• Collaborate with other departments to resolve complex queries and improve processes.
• Share customer feedback with the team to help enhance products, services, and experiences

Job Type: Full-time

Ability to commute/relocate:

• Smart Village: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• call center: 1 year (Required)

Language:

• English fluently (C1 level) (Required)

Work Location: In person