Customer Service Representative

Overview
Join our dynamic team as a Customer Service Representative and become the friendly, helpful voice that keeps our clients and colleagues connected! In this vital role, you will serve as the first point of contact, providing exceptional support through various communication channels. Your enthusiasm, organizational skills, and attention to detail will ensure smooth office operations and outstanding customer experiences. This paid position offers an exciting opportunity to develop your administrative and customer service skills in a fast-paced environment where your contributions truly matter.

Responsibilities

• Answer multi-line phone systems promptly and professionally, demonstrating excellent phone etiquette.
• Greet visitors at the front desk with a warm, welcoming attitude while managing office management duties efficiently.
• Handle data entry tasks accurately using Microsoft Office, Google Workspace, and other computer literacy tools.
• Manage appointment scheduling and calendar management for team members or clients with precision.
• Assist with clerical tasks such as filing, proofreading documents, and maintaining organized records.
• Support customer service efforts by addressing inquiries, providing information, and ensuring customer satisfaction.
• Perform general office duties including filing, photocopying, and supporting administrative functions to ensure seamless daily operations.

Experience

• Proven office experience or administrative experience demonstrating strong organizational skills.
• Familiarity with QuickBooks or bookkeeping is a plus for handling basic financial records.
• Previous customer service roles emphasizing excellent communication skills and patience.
• Experience working with multi-line phone systems and managing front desk responsibilities.
• Bilingual abilities are highly desirable to serve diverse client needs effectively.
• Knowledge of medical or dental receptionist duties, including calendar management and patient support, is advantageous.
• Strong computer skills including proficiency in Microsoft Office Suite, Google Workspace, data entry, and typing speed are essential for success in this role. Embark on a rewarding career path where your proactive approach and dedication will make a real difference! We’re excited to see how your skills can help us deliver top-tier customer support while fostering an organized and efficient office environment.

Pay: $21.73 - $26.17 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible spending account
• Paid time off
• Retirement plan

Work Location: Hybrid remote in Miami Lakes, FL 33014