Customer Service Representative

At LIT Method, we’re redefining recovery. From our award-winning cold plunges to our handcrafted saunas, we design products that bring world-class wellness into homes, studios, and performance spaces. What started as a single studio has evolved into a global movement trusted by athletes, entrepreneurs, and wellness seekers who want the very best in design, performance, and results.

Our mission is simple: to transform recovery into a lifestyle. Every detail from materials to customer experience is crafted with the same care we bring to our community.

The Role

We’re looking for a Customer Experience & Support Specialist who can combine technical troubleshooting with exceptional customer care. From guiding customers through set-up and maintenance, to managing cases in our CRM, you’ll ensure every interaction builds trust and loyalty.

What You’ll Do

• Serve as the primary point of contact for customer questions and technical issues.
• Walk customers through troubleshooting steps for cold plunge and sauna equipment.
• Manage and document customer interactions through our CRM system.
• Coordinate with operations and fulfillment teams on shipping, installation, and warranty cases.
• Proactively follow up with customers to ensure their experience exceeds expectations.
• Identify and report recurring technical issues or trends to improve products and service.

What You Bring

• 2+ years in customer service or technical support, ideally in fitness, wellness, or consumer hardware.
• Strong communication skills with the ability to explain technical concepts clearly.
• Experience with CRM tools (HubSpot, Salesforce, or similar).
• Calm under pressure and solution-oriented.
• A passion for health, wellness, and elevating the customer journey.

Why Join Us

• Competitive pay and growth opportunities.
• Health, vision, and dental benefits.
• Employee discounts on all LIT Method recovery products.
• Be part of a fast-growing movement in wellness and recovery.
• Work with a team that values innovation, craftsmanship, and customer happiness.

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• Health insurance

Work Location: In person