Customer Service Representative

Customer Service Representative
Patio Pools & Spas – Tucson, AZ

Job Type: Full-time
Location: Tucson, AZ

About Us:
Patio Pools & Spas is a well-established and growing company with a busy service department. We pride ourselves on providing exceptional service to our customers and creating a supportive, team-oriented work environment.

Position Summary:
We are seeking a dependable and customer-focused Customer Service Representative to join our fast-paced service office. This role is key to ensuring our customers receive timely, professional support while coordinating efficiently with our service team.

Key Responsibilities:

• Answer high-volume incoming calls and assist customers with service inquiries
• Schedule service appointments and dispatch technicians
• Provide accurate information and resolve customer concerns in a professional manner
• Enter and manage service requests in our system
• Communicate with technicians and internal teams to ensure timely service completion
• Follow up with customers to ensure satisfaction

Qualifications:

• Previous customer service or call center experience preferred
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills (experience with scheduling or CRM systems is a plus)
• Positive attitude and team-oriented mindset

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you comfortable handling high call volumes in a fast-paced environment?
• How many calls per day have you handled in previous roles?
• Are you able to work full-time, Monday–Friday?

Experience:

• Customer service: 1 year (Required)

Work Location: In person