Customer Service Representative

Job Summary
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. The ideal candidate is highly organized, tech-savvy, and passionate about delivering outstanding customer service across multiple channels. This paid position offers an exciting opportunity to develop your administrative skills while making a meaningful impact on our community.

Duties

• Greet visitors and clients at the front desk with a friendly, professional demeanor, managing multi-line phone systems with confidence.
• Handle incoming calls promptly, practicing excellent phone etiquette to address questions, schedule appointments, or direct inquiries appropriately.
• Manage office operations including data entry, filing, and maintaining accurate records using Microsoft Office, Google Workspace, and QuickBooks.
• Support administrative tasks such as calendar management, appointment scheduling, proofreading documents, and organizing files for efficient office workflow.
• Assist with customer support by providing information about services, resolving issues quickly, and ensuring client satisfaction.
• Perform clerical duties including typing correspondence, managing email communications, and supporting bookkeeping activities as needed.
• Maintain a clean and organized front desk area while demonstrating strong organizational skills and attention to detail.

Qualifications

• Proven experience in office management or administrative support roles with strong computer literacy and organizational skills.
• Excellent customer service skills with the ability to communicate clearly and professionally in person and over the phone.
• Bilingual abilities are highly desirable to serve diverse client needs effectively.
• Familiarity with multi-line phone systems, Microsoft Office Suite (Word, Excel), Google Workspace (Gmail, Calendar), and QuickBooks is preferred.
• Previous experience in reception or clerical roles such as dental or medical receptionist is a plus.
• Strong typing skills along with proficiency in proofreading and data entry to ensure accuracy in all tasks.
• Ability to manage time efficiently while handling multiple responsibilities in a fast-paced environment.
• Knowledge of office equipment including fax machines, scanners, and printers is advantageous. Join us today to become part of a vibrant team committed to delivering top-tier customer support! This is an excellent opportunity for motivated individuals eager to grow their administrative expertise while making a positive difference every day.

Pay: $17.00 - $20.00 per hour

Work Location: In person