Customer Service Representative

WE ARE HIRING!

Customer Service Representative

We are looking for a professional and customer-focused Customer Service Representative (#CSR) to join our International Campaign (USA Market).

The ideal candidate will be responsible for delivering exceptional customer service to U.S.-based customers while adhering to international quality, compliance, and performance standards.

Location: DHA PHASE 8,Lahore (On-site)

Timings: 5:30 PM – 2:30 AM (PKT) | U.S. Night Shift

Key Responsibilities

-Handle inbound and outbound customer interactions via phone, email, and live chat

-Provide accurate and timely information regarding products and services

-Address customer inquiries, concerns, and complaints professionally to ensure high satisfaction levels

-Maintain and update customer records in CRM systems

-Achieve individual and team performance metrics, including CSAT, AHT, and FCR

-Escalate unresolved or complex issues to relevant departments in a timely manner

-Ensure strict compliance with U.S. quality standards, data security, and confidentiality policies

Requirements

-Strong English communication skills (verbal and written)

-Prior experience in customer service or call center operations (preferred)

-Ability to work night shifts aligned with U.S. time zones

-Basic computer proficiency and good typing speed

-Problem-solving mindset with attention to detail

-Professional attitude and customer-centric approach

What We Offer

-Competitive compensation

-Paid leaves

-Professional and supportive work environment

-Growth opportunities within an international setup

-Exposure to U.S. clients and global service standards

Apply at: hr@7kingscode.com

Job Type: Full-time

Pay: From Rs40,000.00 per month

Work Location: In person