Customer Service Representative

Applications will be accepted through 11:59 PM MST on the posting end date.

The Idaho Secretary of State is one of Idaho’s seven statewide elected officials tasked with executing specific constitutional and statutory duties. The Secretary serves as Idaho’s chief elections official, oversees the registration of businesses, trademarks, notaries, and other professions, as well as maintains records on the official actions of the Governor and Legislature.

Summary:

The Customer Service Representative 2 performs general office duties, data entry, and customer service as a representative of the Secretary of State. The customer service representative has constant contact with the public, in person, by phone, and electronically. The position requires working independently on a variety of tasks that require attention to detail and accuracy. Successful candidates will have demonstrated ability to work in a fast-paced call center environment, provide excellent customer service, and have strong verbal and written communication skills

Job Responsibilities:

• Provide front-line customer service and specialized information regarding registering businesses, notaries, and Uniform Commercial Code (Liens)
• Accessing data using a computerized system
• Maintaining records in a computerized system
• Answering customer questions in person, by phone, or electronically
• Writing correspondence letters
• Photocopying and scanning documents
• Learn Idaho laws that pertain to the office's responsibilities
• Explain online filing process to customers

Minimum Qualifications:

• Good knowledge of office support functions including word processing (40 WPM or greater), filing, database use and management, and reception
• Experience working with multiple electronic devices, systems, and data records
• Experience working in a call center environment
• Experience processing credit card payments and handling money
• Strong customer service skills

Please submit:

• Current resume, and
• Cover letter detailing your qualifications and interest in the position with your application.

NOTICE: Employment will be contingent upon applicant successfully passing a criminal background investigation.

Questions? Contact us at: kathy.abbott@sos.idaho.gov.

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information, please visit https://dhr.idaho.gov/information-for-state-employees/ .

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.