Customer Service Representative

Job Title: Customer Service Representative
Location: College Road, Lahore
Employment Type: Full-Time
Shift: Night Shift (9:00 PM – 6:00 AM PKT)

Role Overview

We are seeking a dedicated and customer-oriented Customer Service Representative to join our team. This role involves serving as the main point of contact for customers, ensuring excellent service delivery, resolving queries efficiently, and creating a positive overall experience.

Key Responsibilities

• Address customer inquiries promptly through phone, email, chat, or in-person interactions
• Analyze customer issues, identify root causes, and provide effective solutions with appropriate follow-ups
• Maintain and update accurate customer information in the CRM system
• Handle orders, applications, forms, and service requests with precision and efficiency
• Adhere to company policies, service standards, and communication protocols
• Escalate complex or unresolved concerns to the appropriate departments when necessary
• Suggest improvements to enhance customer service processes and operational efficiency
• Manage returns and exchanges in line with company policies
• Ensure a professional, courteous, and empathetic approach in all customer interactions

Qualifications & Requirements

• Bachelor’s degree in a relevant discipline
• Previous experience in customer service or client support is preferred
• Strong verbal and written communication skills, along with excellent phone etiquette
• Familiarity with CRM tools is an advantage
• Ability to multitask, prioritize tasks, and manage time effectively
• Strong problem-solving abilities with attention to detail

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?
• This position requires working a night shift from 9:00 PM to 6:00 AM PKT. Are you comfortable working during these hours?

Work Location: In person