Customer Service Representative

Job Summary
We are seeking a skilled and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help foster positive relationships and promote customer satisfaction. This paid position offers an exciting opportunity to develop your customer support skills in a fast-paced environment.

Responsibilities

• Greet customers promptly and courteously at the front desk, providing a welcoming atmosphere.
• Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel.
• Handle sales order, delivery routing, and other data entry tasks accurately using Microsoft Office, Sage, and other office software.
• Assist with customer order and scheduling questions and maintaining organized filing systems.
• Provide clerical support including receiving payments, correspondence, and preparing reports.
• Support office duties such as inventory stocking, end of year scan reviews, filing, and maintaining the office.
• Offer exceptional customer service by addressing inquiries promptly and professionally via phone or in person.
• Maintain strong phone etiquette and organizational skills to ensure smooth daily operations.

Qualifications

• Proven experience in order management, clerical work, or customer service roles.
• Strong computer literacy with proficiency in Microsoft Office, Sage, Hubspot, and/or other data entry tools.
• Excellent organizational skills with the ability to multitask effectively in a busy environment.
• Experience with Sage or bookkeeping is a plus for handling data entries (sales orders).
• Knowledge of front desk procedures, multi-line phone systems, and office equipment operation.
• Demonstrated professionalism with strong phone etiquette and time management skills.
• Previous experience as a receptionist or personal assistant is advantageous but not required. Join us to be part of a team committed to delivering outstanding customer support while advancing your administrative career!

Additional Benefit Information:

• PTO (Pro-rated 1 Day Per Quarter - 5 Days after 1st Anniversary*)
• Sick Pay (Pro-rated 1 Day Per Quarter)
• Long-Term Disability (Employer Paid)
• Life Insurance ($50,000)
• 401(k) Match (Eligabilty after 1 year - Jan 1 & July 1 Enrollment Dates*)
• Paid Holidays: New Years, Memorial Day, July 4th*, Labor Day, Thanksgiving Day (2-days), and Christmas (Apply to employees after 30-days*)
• Birthday Pay (After 1 Year of Service)

Optional Benefits - Employee Paid:

• Short-Term Disability
• Cancer Insurance
• Life Insurance (>$50,000)

Pay: From $23.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 2 years (Required)
• Microsoft Office: 4 years (Required)
• Multi-line phone systems: 2 years (Required)
• Filing: 1 year (Required)

Work Location: In person