Customer Service Representative

McAlester, OK

Onsite Position

501 E. Carl Albert Parkway, McAlester 74502-1107

Full Time: M-F, Saturdays as scheduled

POSITION SUMMARY

This role is an excellent opportunity for an individual who likes working with customers to help recommend products and services that meet their needs, and is driven by results and enjoys selling.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greet customers and facilitating a welcoming and customer focused environment

Build and maintain relationships with customers to help identify financial products and services that meet their personal needs

Open accounts, assists with processing and taking loan applications

Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.

Responsible for maintaining legal documents

Promote BancFirst services through cross selling banking products to new and existing clientele

Perform daily/weekly sales reporting

Perform other job related duties and special projects as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

High School Graduate/GED

Strong customer service skills

Minimum of one year successful sales experience in an incentive driven or relational selling environment; demonstrated performance in meeting and exceeding performance goals

Ability to generate referrals including making on site visits with local businesses

Ability to work effectively as a team member and with customers

Strong work ethic and high integrity

Knowledge of policies and procedures as well as federal guidelines

Ability to acquire an understanding of BancFirst products and services

Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications

Friendly, outgoing, confident, assertive and enthusiastic personality

Professional appearance and demeanor

Outstanding listening and communication skills, both written and verbal

Ability to work various hours as assigned to meet the needs of the business

Demonstrated good attendance and punctuality

PREFERRED SKILLS AND QUALIFICATIONS

Successful sales record in a retail banking environment; with knowledge of bank products and services

Bilingual (Spanish) a plus

PHYSICAL REQUIREMENTS

Constant use of computer screens

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching

Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

Ability to lift and/or move and carry 10-25 pounds