Customer Service Representative

Location: Remote from California (must live in California)

Contract length: 3 months

Start Date: 5/4/2026

Role Value Proposition

We are actively hiring Customer Care Advocates for our Dental team ! In this role, you will handle inbound customer service inquiries via phone and/or email and resolve issues while putting customers at the center of every interaction. Successful candidates demonstrate strong listening skills, empathy, curiosity, and a genuine desire to help customers. You’ll focus on understanding customer needs and delivering solutions that make their experience easy and exceptional.

Key Responsibilities

• This is a virtual/work‑from‑home role.
• Respond to dental customer inquiries via phone or email, providing excellent service to customers with insurance products or benefit plans.
• Research customer questions regarding product details, policy provisions, claim status, procedures, and more.
• Process transactions efficiently and route policy modification requests to the appropriate teams. Track cases to ensure completion.
• Strengthen customer relationships through effective communication, active listening, and empathy.
• Navigate multiple electronic systems across several monitors to provide complete and accurate information.
• Perform all responsibilities professionally while demonstrating strong verbal communication, interpersonal skills, and a commitment to quality service.

Required Qualifications

• Must reside in the State of California .
• High School Diploma or GED equivalent.
• 1 year of customer service experience (call center, retail, hospitality, etc.).
• Ability and willingness to work shifts within 5 AM – 8 PM PST, Monday–Friday ; schedules are based on business needs.
• Ability to navigate multiple computer monitors and systems (e.g., Word, Salesforce, Insight) while interacting with customers.

Preferred Qualifications

• Previous call center or customer service representative experience.
• Strong keyboarding/computer skills and the ability to type efficiently.
• Experience with dental or other insurance products.
• Prior work experience in a dental office.
• Excellent listening skills and professional verbal communication skills that promote trust, empathy, and a positive customer experience.
• Previous Salesforce experience is a plus.

Akansha Pandey

Recruiting Partner

Americas Recruiting – Technology

HAYS Working for your tomorrow

Email- Akansha.Pandey11@Hays.com

Direct Number – (813)-280-4169