Customer Service Representative

We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for handling customer queries, providing effective solutions, and ensuring a high level of customer satisfaction through professional communication and problem-solving skills.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and professional manner.
• Identify customer issues and provide accurate and effective solutions.
• Maintain a high level of customer satisfaction through quality service and support.
• Record customer interactions, feedback, and complaints in the system accurately.
• Coordinate with internal teams (technical, sales, or operations) to resolve complex issues.
• Follow up with customers to ensure issues are resolved successfully.
• Maintain knowledge of company products, services, and policies.
• Escalate unresolved issues to the relevant department when necessary.
• Meet performance targets including response time, resolution time, and customer satisfaction scores.

Requirements:

• Bachelor’s degree (preferred) in IT, Communication, or a related field.
• 0-6 Months of experience in customer service or a similar role.
• Strong communication skills (verbal and written).
• Problem-solving and conflict-resolution abilities.
• Ability to work under pressure and handle multiple tasks.
• Basic computer skills and familiarity with CRM tools is a plus.
• Positive attitude and customer-first mindset.

Skills Required:

• Customer handling
• Active listening
• Time management
• Team collaboration
• Professional communication
• Problem-solving

What We Offer:

• Professional work environment
• Growth and learning opportunities
• Performance-based incentives
• Career development path

Pay: Up to Rs30,000.00 per month

Work Location: In person