Customer Service Representative

Job Title: Customer Service Representative – Sales Support

Location (city, state): Schaumburg, IL (Hybrid – Mon & Fri Remote | Tue–Thu In Office)

Industry: Manufacturing

Pay: $22–$24/hr (based on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with our client, a well-established organization within the manufacturing space, to hire a Customer Service Representative – Sales Support to join their team on a contract-to-hire basis.

Job Description:

This role supports a fast-paced customer service and sales operations team with a strong focus on order management, email communication, and internal coordination. The position is heavily systems-based, working within Microsoft Dynamics 365 to process orders, manage account activity, and support both internal sales teams and external customers.

Key Responsibilities:

• Process and manage customer orders through an ERP system with a high level of accuracy
• Handle customer communication primarily through email regarding orders, availability, and account updates
• Review account activity, including open orders, billing issues, credit holds, and invoice questions
• Research and resolve order discrepancies such as shortages, returns, and fulfillment issues
• Provide product availability, shipping timelines, and order status updates to customers
• Support sales reps by preparing customer accounts and assisting with lead qualification efforts
• Coordinate internally with sales and operations teams to ensure timely order fulfillment
• Maintain accurate records of customer interactions and system updates within Dynamics 365
• Assist with promotional and bulk order processing and fulfillment tracking

Qualifications:

• 1+ year of customer service, order entry, or sales support experience
• Experience using Microsoft Dynamics 365 (required)
• Exposure to retail account management strongly preferred
• Background in manufacturing, CPG, or dental/healthcare products a plus
• Strong multitasking and prioritization skills in a high-volume environment
• Comfortable working independently while managing competing priorities
• Strong written communication skills (email-heavy role)
• Analytical mindset with a natural curiosity for problem-solving and process understanding

Perks:

• Hybrid schedule with early Friday release
• Opportunity to work with a growing sales support team
• Hands-on exposure to Dynamics 365 ERP system
• Direct partnership with sales leadership and cross-functional teams
• Potential for long-term conversion based on performance

Equal Opportunity Statement

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.