Customer Service Representative

JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers

• Key pick-up request, Handle transportation/routing on delivery questions

• Process will-call orders

• Provide customers with invoice copies.

• Process credits

• Maintaining Call list

• Monitor orders before the cut-off

• Communicate regularly with the AE (account executives) and customers.

• Manage the same-day deliveries for OPCO (operating company)

• Perform other duties as directed by Supervisor.

QUALIFICATIONS
Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience

• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills

• Able to work in a fast pace environment

• Ability to sit and work at a PC for extended periods

• Proficient in MS Office

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