Customer Service Representative

IGET SOLUTIONS PVT LTD looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer interactions, resolving queries.

Key Responsibilities:

• Manage customer inquiries with professionalism and courtesy across various communication channels, including phone, email, and live chat.
• Provide accurate and timely information regarding company services, procedures, and policies to customers.
• Address and resolve customer complaints effectively while ensuring a positive customer experience.
• Maintain comprehensive and precise records of all customer interactions within the system.
• Follow up with customers to confirm that their concerns have been addressed and resolved satisfactorily.
• Uphold a consistently professional demeanor and deliver exceptional customer support at all times.

Requirements:

• Superior verbal and written communication skills.
• Strong problem-solving capabilities with a focus on active listening and customer-centric solutions.
• Demonstrated ability to remain calm and composed while managing customer interactions, even in high-pressure situations.

What We Offer:

• Friendly and supportive environment
• Training for beginners
• Flexible policies for good performer

Perks & Benefits:

• Performance-based growth opportunities
• Enjoy team-building activities like annual dinners, gaming nights, and cricket matches.
• Celebrate success with team dinners.

Shift Details:

• Timings: 5:00 PM - 2:00 AM (Night Shift)
• Location: 31/A-Plaza, AA Block, Sector D, Canal Heights, Bahria Town Lahore

Job Type: Full-time (In-person)

Join us at IGET SOLUTIONS PVT LTD and grow your career with an enthusiastic, supportive team.

Pay: Up to Rs80,000.00 per month

Work Location: In person