Customer Service Representative

Role Description

This is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer queries and complaints through different channels including phone, email, and chat. They will proactively engage customers and ensure customer satisfaction by developing a deep understanding of the company’s products and services. The Customer Service Representative will also maintain customer records and escalate complex queries to the appropriate department.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Service skills
• Customer Satisfaction and Customer Experience skills
• Excellent written and verbal communication skills in English
• Ability to empathize with customers and quickly understand customer needs
• Experience working in a call center or customer service environment is a plus
• Bachelor’s degree in any field is preferred
• Flexible schedule and ability to work weekends and holidays

Job Type: Full-time

Pay: Rs90,000.00 - Rs115,000.00 per month

Application Question(s):

• Can you work in nights with door to door transport?

Work Location: In person