Qureos Mentor

IBEX Global

ibex Pakistan is seeking enthusiastic and customer-oriented professionals to join our Global Customer Support team. In this role, you will assist international customers through voice and chat channels, ensuring exceptional service while maintaining professionalism and delivering a positive customer experience.Key Responsibilities<ul><li>Respond to inbound customer inquiries via voice calls and live chat.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer concerns, complaints, and basic technical or service-related issues promptly and effectively.</li><li>Record and update customer interactions accurately in the CRM system.</li><li>Meet individual and team performance, quality, and productivity goals.</li><li>Escalate complex or unresolved issues to the relevant departments when required.</li><li>Deliver a seamless and professional customer experience during every interaction.</li></ul>Eligibility Criteria<ul><li>Minimum qualification: Matric/O Levels or equivalent (Bachelor's degree preferred).</li><li>Strong spoken and written English communication skills are essential.</li><li>An American or neutral English accent is preferred.</li><li>Good working knowledge of MS Office applications, particularly Excel and Word.</li><li>Ability to work efficiently in a fast-paced and target-driven environment.</li><li>Applicants must be at least 18 years of age and possess a valid CNIC.</li><li>Must be willing to work rotational evening and night shifts.</li></ul>Working Hours<ul><li>Rotational shifts are scheduled between 4:00 PM and 11:00 AM.</li><li>Each shift consists of 9 working hours, including break time.</li><li>Shift schedules are assigned by the company based on operational requirements.</li><li>Employees are required to work late-night shifts as part of the rotation.</li></ul>Employee Benefits<ul><li>Comprehensive Medical Insurance with OPD Coverage</li><li>Provident Fund with investment opportunities</li><li>Annual Leave and Leave Encashment</li><li>Paid On-the-Job Training</li><li>Two Weekly Off Days</li><li>Modern Workplace with Ergonomic Furniture</li><li>Employee Referral Rewards</li><li>Annual Salary Increment</li><li>Company-Provided Transport Facility</li><li>Employee Loan Facility</li><li>Recognition and Appreciation Programs</li></ul>Become a part of ibex Pakistan's international customer support team and grow your career in a dynamic, performance-driven environment. If you have outstanding English communication skills and are comfortable working rotational shifts, we encourage you to apply today.Pay: Rs90,000.00 - Rs115,000.00 per monthApplication Question(s):<ul><li>What is your highest level of education?</li><li>How would you rate your English communication skills?</li><li>Our shifts are scheduled between 4:00 PM and 11:00 AM on a rotational basis. Are you available to work these hours?</li></ul>Work Location: In person

Global Customer Support

Global Customer Support Associate (Voice &amp; Chat)Job Overviewibex Pakistan is looking for motivated and customer-focused individuals to join our Global Customer Support team. As a Global Customer Support Associate, you will assist international customers through both voice and chat channels while delivering exceptional service and maintaining the highest standards of professionalism.Key Responsibilities<ul><li>Handle inbound customer inquiries via voice calls and chat.</li><li>Provide accurate and timely information regarding products, services, and company policies.</li><li>Resolve customer concerns, complaints, and basic technical or service-related issues efficiently.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Achieve individual and team quality and productivity targets.</li><li>Escalate complex customer issues to the appropriate departments when necessary.</li><li>Ensure a positive customer experience while maintaining professionalism at all times.</li></ul>Requirements<ul><li>Minimum qualification: Matric/O Levels or above (Bachelor's degree preferred).</li><li>Excellent verbal and written English communication skills are mandatory.</li><li>Fluent English is required, with an American or neutral accent preferred.</li><li>Proficiency in MS Office, especially MS Excel and MS Word.</li><li>Ability to work independently in a fast-paced environment.</li><li>Must be at least 18 years old with a valid CNIC.</li><li>Willingness to work rotational evening and night shifts.</li></ul>Shift Details<ul><li>Rotational shifts are scheduled between 4:00 PM and 11:00 AM.</li><li>Each shift is 9 hours, including break time.</li><li>Shift timings are assigned by the company and cannot be selected by employees.</li><li>Late-night shifts are mandatory as part of the rotational schedule.</li></ul>Benefits &amp; Perks<ul><li>Medical Insurance &amp; OPD Coverage</li><li>Provident Fund with investment options</li><li>Leave Encashment &amp; Annual Leaves</li><li>On-the-Job Training</li><li>Two Days Off Per Week</li><li>Ergonomic Furniture &amp; Modern Infrastructure</li><li>Referral Rewards</li><li>Annual Increment</li><li>Company-Provided Conveyance/Transport Facility</li><li>Loan Facility</li><li>Employee Appreciation &amp; Recognition Programs</li></ul>Join ibex Pakistan's growing global customer service network and build your career in a dynamic and fast-paced environment. If you have excellent communication skills and are ready to work in a rotational shift environment, we'd love to hear from you.Pay: Rs90,000.00 - Rs115,000.00 per monthApplication Question(s):<ul><li>Are you fluent in spoken and written English?</li><li>Are you comfortable working rotational shifts between 4:00 PM and 11:00 AM?</li><li>What is your highest qualification?</li></ul>Work Location: In person

US- Customer service representative

Job description:We are looking for enthusiastic, customer-focused, and driven individuals to join our team as Global Customer Support Associates. In this role, you will interact with international customers through voice and chat channels, providing exceptional support and ensuring a positive customer experience.Whether you're an experienced Customer Service Representative or a motivated fresher looking to start your career, we encourage you to apply.Key Responsibilities Handle inbound customer interactions for international clients via calls or chat. Provide accurate information regarding products, services, and policies. Resolve customer inquiries, complaints, and technical/basic service issues in a timely manner. Maintain detailed and accurate records of customer interactions in CRM systems. Meet individual and team performance targets, including quality and productivity metrics. Escalate complex issues to relevant departments when required. Maintain a high level of customer satisfaction and professionalism at all times.Requirements:Intermediate / Higher Secondary education or above. Strong written and verbal communication skills in English Ability to work night shifts and rotational schedules. Customer-focused attitude with excellent problem-solving skills. Basic computer and typing skills.Additional:1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherLanguage:English (Required)Work Location: In personPay: Rs65,000.00 - Rs115,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>Work Location: In person

Customer Service

Job description:We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.}Requirements:1. Good written and verbal English Skills.2. Ability to work in the late nights and rotational shifts.3. IntermediateAdditional:1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherLanguage:English (Required)Work Location: In personPay: Rs65,000.00 - Rs115,000.00 per hourWork Location: In person

Customer Support

Join IBEX Global and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

IBEX Global

About Company

Global Customer Support

US- Customer service representative

Customer Service

Customer Support