Customer Service Representative

Educational Advisor

Responsibilities:

• Provide consultation and support to students following SOPs.
• Build strong customer relationships through personalized learning plans.
• Promote course renewals and follow up with customers to increase conversions.
• Monitor student progress, analyze data, and suggest improvement strategies.
• Handle inquiries, resolve issues, and ensure high customer satisfaction.
• Drive renewals, referrals, and achieve sales targets.

Requirements:

• Bachelor’s degree.
• 1+ year of experience in sales or telesales.
• Strong communication and interpersonal skills.
• Passion for education and customer service.
• English proficiency (B2+).
• Target-driven, motivated, and approachable personality.

Work Schedule & Location:

Location:

• Maadi, Cairo (on-site position)

Schedule:

• Sunday to Thursday: 12:00 PM – 9:00 PM (includes a 1 hour and 15 min break )
• Saturday: 12:00 PM – 4:00 PM
• Friday: Day off

How to apply:

Send your resume to: sohilama@51talk.com

Or reach out via WhatsApp: 01205576576