Customer Service Representative

About Us:

Foods Inn is a dynamic and forward-thinking organisation committed to excellence in the restaurant industry. We are seeking a highly motivated and experienced Customer Service Representative (CSR) to join our team.

Key Responsibilities:

• Answering incoming calls promptly and courteously.
• Make outbound calls to confirm orders & for feedback
• Handling multiple calls efficiently during peak hours.
• Assisting customers with menu selections and taking accurate orders.
• Entering the customer’s order in the system received through Food Panda, the website, the mobile app, WhatsApp or a phone call with the accurate address & correct pin location.
• Entering customer’s reservation & decoration details in the system received through messages on social media or WhatsApp, the website or a phone call.
• Resolving customer inquiries, concerns, or issues related to orders.
• Coordinating with kitchen and service staff to ensure accurate and timely order preparation.
• Coordinating with delivery riders or in-house staff to ensure smooth order fulfillment.
• Preparing daily closing reports for management.

Requirements:

• Qualification: Intermediate or higher.
• Excellent verbal communication skills.
• Friendly and customer-focused attitude.
• Familiarity with the restaurant's menu and offerings.
• Computer skills for data entry of orders & reservations
• Google Maps knowledge.
• Ability to handle high call volumes during busy periods.
• Previous experience in a similar role or in the restaurant industry.

Benefits:

• Market Competitive Salary
• Attendance Allowance
• Commission on every order & Reservation
• Annual Bonus
• Annual Leave
• Daily Meal
• 9 Hours Timing
• Weekly Off

Job Type: Full-time

Pay: Rs35,000.00 - Rs42,000.00 per month

Work Location: In person