Customer Service Representative

Job Overview
We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive experience at every interaction. Your enthusiasm, organizational skills, and ability to manage multiple tasks with professionalism will help foster strong customer relationships and uphold our reputation for outstanding service. This paid position offers an exciting opportunity to develop your office management and customer support skills in a fast-paced environment.

Responsibilities

• Greet customers warmly at the front desk and manage multi-line phone systems efficiently to direct calls appropriately
• Handle customer inquiries via phone, email, or in person with professionalism and a positive attitude
• Maintain accurate data entry, filing, and record-keeping using Microsoft Office, Google Workspace, and other office management tools
• Assist with appointment scheduling, calendar management, and basic bookkeeping tasks using QuickBooks or similar software
• Support administrative duties such as proofreading documents, managing office supplies, and organizing files to ensure smooth daily operations
• Provide excellent customer support by addressing concerns promptly and following up to ensure satisfaction
• Perform clerical tasks including typing, data entry, filing, and maintaining office cleanliness and organization

Experience

• Previous office experience or administrative support background is preferred
• Familiarity with multi-line phone systems, Microsoft Office Suite (Word, Excel, Outlook), and Google Workspace is essential
• Bilingual skills are highly desirable to assist a diverse client base effectively
• Experience in customer service roles within medical or dental offices is a plus
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
• Proven ability to handle phone etiquette professionally and maintain confidentiality when managing sensitive information
• Personal assistant or receptionist experience that includes calendar management or bookkeeping will be considered an asset

Join us to become part of a vibrant team committed to delivering exceptional service while advancing your career!

Pay: From $19.00 per hour

Work Location: In person