Customer Service Representative

Job Overview
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your energy, organizational skills, and problem-solving abilities will help create positive experiences for clients while maintaining smooth office operations. This paid position offers an exciting opportunity to develop your communication skills, enhance your office management expertise, and contribute to a vibrant team environment. If you thrive in fast-paced settings and enjoy assisting others, this role is perfect for you!

Duties

• Provide outstanding customer support via phone, email, and in person, ensuring each interaction is positive and professional
• Manage multi-line phone systems efficiently, directing calls accurately and courteously
• Maintain organized records through data entry, filing, and proofreading to ensure information accuracy
• Assist with front desk duties such as greeting visitors, managing appointment scheduling, and handling inquiries
• Utilize computer skills including Microsoft Office, Google Workspace, and QuickBooks for administrative tasks and documentation
• Support office management activities like calendar management, filing systems, and general clerical support
• Handle billing, bookkeeping, and basic bookkeeping tasks to support financial accuracy and record keeping

Qualifications

• Proven experience in office management, clerical work, or customer service roles with strong organizational skills
• Proficiency in computer literacy including Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and data entry skills
• Experience with multi-line phone systems and excellent phone etiquette
• Bilingual abilities are highly desirable to serve diverse client needs effectively
• Familiarity with QuickBooks or bookkeeping software is a plus
• Strong typing skills with attention to detail for proofreading and data accuracy
• Previous experience as a dental or medical receptionist or personal assistant is advantageous but not required
• Ability to manage time effectively in a fast-paced environment while maintaining professionalism

Join us to be part of a dedicated team committed to delivering exceptional service! This paid opportunity allows you to grow your administrative expertise while making a meaningful difference in our clients’ experiences. We value energetic individuals who are eager to learn, organized in their approach, and passionate about supporting others.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Work Location: In person