Customer Service Representative

Job Summary
We are seeking a dynamic and energetic Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face of our organization, providing exceptional support to our valued customers. Your enthusiasm and organizational skills will ensure every interaction is positive, professional, and efficient. Whether managing inquiries via multi-line phone systems, assisting with office operations, or supporting administrative tasks, your proactive approach will help create a welcoming environment. This paid position offers an exciting opportunity to develop your customer service expertise while contributing to a vibrant team dedicated to excellence.

Responsibilities

• Serve as the primary point of contact for customer inquiries through multi-line phone systems and email correspondence
• Provide outstanding customer support by addressing questions, resolving issues, and offering product or service guidance
• Manage front desk operations, including greeting visitors and maintaining a professional reception area
• Perform data entry and filing tasks accurately using Microsoft Office, Google Workspace, and other office management tools
• Assist with clerical duties such as proofreading documents, organizing files, and maintaining office supplies
• Support office management activities including calendar management, appointment scheduling, and time management tasks

Experience

• Previous office experience or clerical experience in a professional environment is preferred
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
• Experience with customer service roles that involve phone etiquette and client interaction
• Familiarity with multi-line phone systems and front desk operations is highly desirable
• Demonstrated organizational skills with attention to detail in data entry, proofreading, filing, and time management

Join us to be part of a lively team where your communication skills and positive attitude will make a real difference! This role offers the chance to grow your administrative expertise while delivering top-tier customer service in a fast-paced environment.

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Work Location: In person