Customer Service Representative

We are looking for a motivated and customer-focused Customer Service Representative with a minimum of 1 year of experience to join our client’s team in Dubai. The ideal candidate will be responsible for delivering excellent customer support, handling inquiries efficiently, and ensuring a positive customer experience at every touchpoint.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
• Escalate complex cases to the appropriate departments when required.
• Maintain and update customer records in CRM systems.
• Follow up with customers to ensure issues are fully resolved.
• Support internal teams with customer feedback and insights.
• Meet individual and team performance targets, including response time and satisfaction metrics.

Requirements:

• Minimum 1 year of experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Customer-centric mindset with a positive and professional attitude.
• Ability to multitask and work in a fast-paced environment.
• Basic proficiency in MS Office and CRM systems.
• Strong problem-solving and conflict-resolution skills.
• Ability to work flexible shifts if required.

This role is ideal for individuals who are passionate about delivering excellent service and building strong customer relationships in a dynamic environment.