Customer Service Representative

📍 Lahore, Pakistan

Milele Pakistan is looking for a Customer Service Representative (Multilingual) to manage both inbound and outbound customer interactions. This role is ideal for candidates with strong communication skills and experience in contact center operations.

Key Responsibilities

• Handle inbound customer queries via calls in a professional and timely manner
• Make outbound calls for follow-ups, support and customer engagement
• Provide accurate information about services and resolve customer concerns
• Maintain proper call records and CRM updates
• Ensure high levels of customer satisfaction and service quality
• Meet assigned call handling and performance targets
  
  

Requirements

• Fluency in English (mandatory) and good command on other languages (Arabic, French, Spanish) will be preferred.
• 1–3 years of experience in a call center (inbound/outbound)
• Strong communication and interpersonal skills
• Ability to handle customer queries professionally and efficiently
• Basic knowledge of CRM systems and MS Office
• Willingness to work in a fast-paced environment
  
  

Note: Profiles having exposure to GCC customer handling and experience in customer support/telesales will be given preference.