Customer Service Representative

Automated Health Systems has Customer Service Representative positions available in Tallahassee, FL. These positions are on-site.

Responsibilities:

• Assist customers by phone by providing helpful, professional, and accurate information regarding healthcare enrollment options.
• Guide individuals through the enrollment process and help them understand available choices.
• Answer questions, resolve concerns, and provide excellent customer service in a supportive call center environment.
• Accurately document customer interactions and update information in computer systems.
• Explain program information clearly and ensure customers understand next steps.
• Maintain confidentiality and handle customer information with professionalism and care.
• Work collaboratively with team members and leadership to provide a positive customer experience.
• Participate in training and stay informed on program updates and procedures.
• Complete additional tasks and projects as assigned.

Benefits:

• Health/Dental/Vision/401(k)/Paid Time Off
• Employee Wellness Program
• Comprehensive and ongoing training
• Strong company culture with career growth opportunities

Requirements:

Qualifications:

• Minimum 2 years' experience in a call center environment required.
• Previous customer service experience preferred; call center experience a plus.
• Strong communication skills and a professional phone presence.
• Comfortable working with computers and learning new systems.
• Ability to listen, problem-solve, and assist customers with patience and empathy.
• Strong attention to detail and ability to accurately document information.
• Ability to work in a team environment and adapt to changing priorities.
• Healthcare, Medicaid, or insurance experience is helpful but not required — training is provided.
• Bilingual skills are a plus.
• Experience in health/human services and knowledge of Medicaid preferred.
• Strong PC proficiency required.

AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

"The Enlightened Choice in Health Service Management"

Compensation: $14-15