Customer Service Representative

This is a full-time, on-site Customer Service Representative role based in Alexandria or Cairo. The role involves providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. Key responsibilities include handling incoming calls, chats, or emails, processing orders or requests, and collaborating with teams to enhance the customer experience.

Qualifications

• Bachelor's Degree, equivalent degree or dropout above 28 years old with high school diploma is required
• English Level B2 or above
• Strong verbal and written communication, active listening, and interpersonal skills
• Proficiency in problem-solving, conflict resolution, and customer issue escalation
• Excellent organizational and time management abilities to manage customer interactions effectively
• Capability to work within a team environment and adapt to a collaborative, fast-paced setting
• Flexibility to meet shift schedules as required on site
• Prior customer service or call center experience is a plus