Customer Service Representative

Why you should apply to be a Customer Service Advocate:

• Competitive pay rate with opportunities for skill development
• Gain experience with a respected industry leader in customer service and claims management
• Supportive and professional team environment
• Opportunity to make a real impact by assisting customers and improving processes

What’s a typical day as a Customer Service Advocate? You’ll be:

• Providing prompt, accurate, thorough, and courteous responses to all customer inquiries—including non-routine situations requiring research and adaptation
• Ensuring effective customer relations by responding to telephone, written, web, or walk-in inquiries in a timely and professional manner
• Initiating or processing adjustments, performing research, and coordinating with other departments to resolve customer issues
• Handling priority inquiries and special projects as requested by management
• Documenting inquiries accurately, maintaining records on complaints and customer comments, and recommending changes for process improvements
• Assisting with the training of new employees and cross-training of coworkers

Requirements:

• Have at lest 1 year of prior experience in a call center environment, claims management, or a related field
• Can work onsite at the client location in Columbia, SC
• Have open availability to work an 8-hour shift between the hours of 8am and 8pm