Customer Service Representative

Job Summary

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will help create a positive experience for every customer. This position offers an exciting opportunity to develop your communication abilities while contributing to a collaborative and fast-paced environment. The ideal candidate is motivated, detail-oriented, and eager to make a meaningful impact through excellent service delivery.

Duties

• Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and live chat platforms.
• Manage appointment scheduling, calendar management, and office organization to ensure smooth daily operations.
• Utilize software such as QuickBooks, Microsoft Office (Word, Excel), Google Workspace, and productivity tools to process data entry, maintain records, and generate reports.
• Handle front desk responsibilities including greeting visitors, managing phone etiquette, and directing calls efficiently.
• Maintain accurate filing systems, update spreadsheets, and perform proofreading to ensure clarity and accuracy of all documentation.
• Provide administrative support such as bookkeeping, filing, and assisting with office management tasks to enhance overall productivity.
• Support client communication efforts by providing timely updates, resolving issues promptly, and ensuring high levels of customer satisfaction.

Skills

• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, and data entry skills.
• Experience with QuickBooks for bookkeeping and financial record management.
• Excellent organizational skills with the ability to multitask effectively in a busy office environment.
• Exceptional phone communication skills coupled with proper phone etiquette across multi-line systems.
• Bilingual abilities are highly desirable to serve diverse client needs more effectively.
• Previous office management or administrative experience including front desk or medical/dental receptionist roles preferred.
• Technical proficiency in using spreadsheets, word processing software, and productivity tools to streamline workflow.
• Strong attention to detail for proofreading documents and maintaining accurate records.
• Effective time management skills to prioritize tasks efficiently in a fast-paced setting.
• Customer service expertise with a focus on client communication and support across various channels.

Join us in delivering outstanding service that makes a difference! This paid position offers the chance to grow your administrative skills while working in a vibrant team dedicated to excellence in customer support.

Pay: $18.19 - $20.24 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Life insurance
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Work Location: In person