Customer Service Representative

Job Title: Customer Service Representative

Location: Wilmington DE (Onsite Role)

Duration: 12 months plus extensions

W2 Only

Pay Rate Range :- $20-23 /hr

Required Qualifications

College degree required; Bachelor's degree preferred.

Previous customer service experience in a business or corporate environment.

Demonstrated customer service experience beyond retail or call center support.

Experience with SAP R/3 or equivalent ERP system.

Minimum 6 months to 1 year of SAP experience including:

Order entry

Creating deliveries

Invoicing

Strong understanding of order management and customer fulfillment processes.

Intermediate To Advanced Proficiency With Microsoft Office, Including

Excel

Word

PowerPoint

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Ability to adapt quickly to changing priorities and business needs.

Proven problem-solving and change management skills.

Preferred Qualifications

Knowledge of Sales-to-Cash (STC) and/or Requisition-to-Pay (RTP) processes.

Experience with Salesforce.com.

Experience with SharePoint.

Understanding of quality management systems.

Project management experience.

Experience working with inventory management and supply chain processes.

Bachelor's degree.

Key Responsibilities

Provide domestic customer service support while maintaining high-quality service standards.

Process customer orders, pricing, documentation, and invoicing activities.

Respond to customer inquiries and resolve issues in a timely and professional manner.

Monitor sales orders through the entire order fulfillment process.

Issue credit and debit memos as needed.

Process samples, rebates, and other customer-related requests.

Partner with supply chain, manufacturing, sales, marketing, finance, transportation, warehouse, and planning teams to meet customer needs.

Utilize business unit tracking systems to manage customer requests and resolve disputes.

Support continuous improvement initiatives, including best practices, training, and quality auditing activities.

Maintain compliance with Sarbanes-Oxley (SOX) 404 requirements related to customer service processes.

Identify process improvement opportunities and help implement effective solutions.

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