Customer Service Representative

Overview
Join our team as a Customer Service Representative and become the vital link between our company and valued customers! In this role, you will deliver exceptional customer support, resolve inquiries efficiently, and foster positive relationships across diverse channels. Your enthusiasm and communication skills will drive customer satisfaction and loyalty, ensuring every interaction leaves a lasting impression. Whether assisting clients via phone, email, or chat, you’ll be at the forefront of creating an important customer service experience that will help propel our brand forward.

Duties

• Respond promptly and professionally to customer inquiries through phone calls, emails, and live chat platforms.
• Provide accurate information about our services, and account details to ensure customer understanding and satisfaction.
• Quote, set up, and schedule new customer accounts.
• Schedule technicians for customer appointments.
• Support field technicians.
• Assist customers with service questions, scheduling, billing questions, and resolve issues with a friendly, solution-oriented approach.
• Maintain detailed records of customer interactions using data entry skills in our CRM (PestPac) software.
• Handle outbound calling campaigns to follow up on inquiries for new services, demonstrating proactive engagement.
• Address customer concerns efficiently while maintaining excellent phone etiquette and communication skills.
• Collaborate with team members to share insights, improve processes, and enhance overall customer experience.

Skills

• Strong sales aptitude to identify opportunities for upselling or cross-selling products and services.
• Excellent customer support skills combined with outstanding communication skills to build rapport quickly.
• Strong computer skills for data entry and documentation.
• Experience in call center environments or inbound/outbound calling campaigns is a plus for quick adaptation.
• Demonstrated analysis skills to assess customer needs and provide tailored solutions efficiently.
• Knowledge of processing payments accurately .
• Ability to maintain accuracy and manage high-volume interactions daily.
• Bi-lingual a plus

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person