Customer Service Representative 18F26

Job Description

We are looking for an enthusiastic and people oriented Customer Service Representative to join our dynamic support team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, ensuring satisfaction, and maintaining high customer satisfaction. You will act as the first point of contact for customers, handling questions about products and services, and troubleshooting any challenges they may face. The role requires a patient, empathetic approach and a knack for problem solving. Your goal is to respond efficiently to customer inquiries and uphold excellent service standards.

Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, or chat.
• Resolve customer problems effectively, providing satisfactory solutions and alternatives.
• Maintain a thorough understanding of our products and services to assist customers effectively.
• Ensure accurate customer information is maintained in our systems and databases.
• Follow communication procedures, guidelines, and policies consistently.
• Engage with customers actively to gather feedback and improve service quality.
• Collaborate with the sales and marketing team to provide best service practices.
• Keep accurate records of customer interactions, transactions, and comments.
• Identify and escalate issues to supervisors when necessary for quick resolution.
• Participate in training sessions to stay updated on product and service changes.
• Assist in the development of customer service procedures and standards.
• Handle customer complaints with empathy and professionalism to foster loyalty.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices is highly desirable.
• Customer orientation with the ability to adapt and respond to different types of people.
• Excellent communication and presentation skills are required for this role.
• Ability to multi task, prioritize, and manage time effectively in a fast paced environment.
• High school diploma; further education or relevant certifications are a plus.

Job Details

Role Level: Mid Level
Work Type: Full Time
Country: United Arab Emirates
City: Dubai

About the Company

The TALENTMATE Portal aims to connect professionals with opportunities and employers with talent. We provide a platform for searching, interviewing, and hiring, bringing all requisites under one roof.