Customer Service Representative

Job Overview

Truong Rehabilitation Center is seeking a compassionate and highly organised Customer Service Representative to join our dedicated team. As the first point of contact for our patients and their families, you will play a crucial role in providing an exceptional and supportive experience. This is a full-time position, ideal for an individual with outstanding communication skills and a genuine desire to help others within a professional healthcare environment. We are committed to fostering a welcoming atmosphere, and this role is central to upholding our high standards of patient care.

Job Title: Customer Service Representative
Employment Type: Full-Time
Salary: $45,000 - $87,000 USD per annum (dependant on experience)

Responsibilities

* Serve as the primary point of contact for patients, visitors, and external partners, handling all enquiries with professionalism and empathy.
* Manage incoming calls, emails, and correspondence in a timely and efficient manner.
* Schedule, reschedule, and cancel patient appointments using our booking system.
* Greet patients upon arrival, manage the check-in process, and ensure all necessary paperwork is completed accurately.
* Provide information about the centre’s services, procedures, and policies.
* Maintain and update patient records with a strict adherence to confidentiality and data protection principles.
* Liaise effectively with clinical and administrative staff to ensure seamless patient flow and communication.
* Provide general administrative support, including filing, data entry, and managing office supplies.

Qualifications

* Proven experience in a customer-facing role, preferably within a healthcare or clinical setting.
* Exceptional verbal and written communication skills in English.
* Strong interpersonal skills with a demonstrable ability to show empathy and patience.
* Excellent organisational and time-management skills, with the ability to multitask in a busy environment.
* Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and a high level of computer literacy.
* A professional, friendly, and approachable demeanour.
* Ability to handle sensitive information with the utmost discretion and confidentiality.

Benefits

* A competitive salary package.
* Opportunities for continuous professional development and training.
* A supportive and collaborative team environment.
* A key role within a centre dedicated to making a positive impact on people's lives.