Customer Service Representative - Aldar Retail Management

Overview

At Saadiyat Grove, we create experiences that inspire and delight every guest. We are looking for warm, service-driven, and proactive individuals to join our Customer Service team, delivering exceptional service across our luxury cultural destination.

As a Guest Ambassador at Saadiyat Grove, you will deliver exceptional, personalized experiences to every guest, combining hospitality with luxury service standards. This high-touch, dynamic role rotates across multiple functions-welcoming, guiding, and supporting guests-while contributing to operational excellence and a memorable experience.

Key Responsibilities

• Welcome guests warmly and professionally, coordinating arrivals, valet, and VIP interactions with poise and cultural awareness.
• Create personalized guest experiences through curated itineraries, tours, and storytelling about art, design, brands, and cultural programming.
• Manage guest requests, bookings, and concierge services, anticipating needs with empathy and attention to detail.
• Ensure mall safety, cleanliness, and operational readiness; monitor lost & found items, cash handling, and special needs support.
• Act as a liaison between tenants and mall management, collecting feedback and resolving service issues promptly.
• Deliver high-quality service in a fast-paced, shift-based environment, including weekends, holidays, and seasonal peaks.

Key Competencies

• Guest Focus: Anticipate and exceed guest expectations with warmth and professionalism.
• Communication & Influence: Engage with guests, VIPs, and internal stakeholders effectively.
• Operational Excellence: Maintain service standards, safety, and compliance across multiple functions.
• Adaptability & Resilience: Thrive in a dynamic environment, rotating across roles as required.

Experience & Qualifications

• 3-5 years of progressive experience in guest service, hospitality, luxury retail, aviation, or fine dining.
• Experience in luxury, high-profile, or culturally rich environments preferred.
• Bachelor's degree or Diploma in Business, Hospitality, Marketing, or related fields.
• Flexibility to work rotating shifts, weekends, holidays, and peak periods.

Why Join Us

• Work in a prestigious, culturally significant, and dynamic environment.
• Gain exposure to luxury service standards and VIP guest interactions.
• Rotate across multiple functions to develop a broad skill set in guest service and operations.