Qureos

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Customer Service Representative (Arabic)

Benefits:


  • A very competitive salary with attractive bonuses and allowances up to 15k Gross EGP
  • Medical and Social insurance coverage
  • 24/7 Transportation
  • Cost of living allowance
  • KPIS bonus
  • Allowance for night and overnight shifts


Qualifications:


  • English A2
  • Graduate/College drop out/Gap year student
  • Free to fully commit to a full time
  • Able to commit to 24/7 rotational shifts from site



Key Responsibilities:


  • Offer exceptional technical support to customers via various channels such as phone, email, and live Chat
  • Resolve customer inquiries, technical issues, and concerns promptly and effectively.
  • Guide customers through troubleshooting steps and provide clear instructions for problem resolution
  • Document customer interactions, inquiries, and resolutions accurately in our support system
  • Collaborate with internal teams to escalate complex issues and ensure timely resolution
  • Stay updated on product knowledge and industry trends to deliver the best possible support

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