Customer Service Representative - BPO

Key Responsibilities:

• Handle inbound and outbound customer interactions (calls, emails, chats) professionally
• Provide accurate information and resolve customer queries in a timely manner
• Maintain a high level of customer satisfaction and service quality
• Manage and update customer records in CRM systems
• Meet daily/weekly/monthly performance targets (KPIs)
• Handle customer complaints with patience and problem-solving skills
• Coordinate with internal teams to ensure quick issue resolution
• Conduct follow-ups and ensure customer retention

Requirements:

• Excellent spoken and written English (mandatory)
• Neutral or American accent with clear pronunciation and fluency
• Prior experience in BPO/Call Center or international customer service preferred
• Strong listening, communication, and interpersonal skills
• Ability to work in night shifts (as per international time zones)
• Basic computer skills (MS Office, CRM tools)

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Job Type: Full-time

Pay: Rs50,000.00 - Rs80,000.00 per month

Application Question(s):

• Current Salary?
• Expected Salary?
• Can work in night shift? ( 8 pm to 5am )
• Can Travel to DHA Rahat?

Work Location: In person