Customer Service Representative - Credit

Date: 14 Oct 2025

Location:
KW

Company:
Alghanim Industries

Long Description Job Summary
The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.
Job Responsibilities

Preparing the traffic letter and personal clearance for the customer.

Transfer of the equity transaction.

Preparing the irrevocable standing order to the customer.

Receiving the credit notes from the showrooms and doing the needful.

Checking new deals which are received from the showrooms (ACC. Division, NL control & posting date, FSRs & customers signatures).

Preparing payment refund form for the customer.

Reply to customer inquiries via phone.

Posting deals into the kerridge system.

Candidate Requirements

• 0 – 2 years of experience.
• 2-year Diploma in a relevant field.
• Customer-centric attitude.
• Excellent communication skills.
• Basic computer skills.
• Bi-lingual (Arabic/English) preferred.