Customer Service Representative (CSR)

Location: Dubai, UAE (On-site)

Company: DOCUBAY CORPORATE SERVICES PROVIDER L.L.C

About the Role:

We’re looking for a proactive and confident Customer Service Representative who can manage client coordination, follow-ups, and service support across our legal, government, and business service portfolio. The ideal candidate has strong communication skills, a professional personality, and the ability to handle challenging client interactions with patience and clarity.

Key Responsibilities:

• Manage daily communication with clients to ensure timely completion of requests and services.

• Follow up on pending or delayed payments and coordinate any required documentation.

• Handle client escalations professionally and maintain composure under pressure.

• Collaborate with internal teams to resolve service issues quickly and efficiently.

• Maintain accurate records of client communications and service progress in the system.

• Support clients in navigating DocuBay’s web application and digital service tools.

• Ensure service quality and client satisfaction at all stages of engagement.

Requirements:

• 2–4 years of experience in customer service, client relations, or account coordination, preferably in real estate, legal, or government services.

• Strong communication and follow-up skills — confident, clear, and professional.

• Good understanding of business operations, compliance workflows, and online platforms.

• Tech-savvy with the ability to work across CRM, ticketing, and document management systems.

• Excellent time management, attention to detail, and ability to multitask in a fast-paced environment.

• Arabic communication skills are a plus (not mandatory).

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month