Customer Service Representative (CSR)

Customer Service Responsibilities list:

• Manage incoming phone calls
• Conducting order confirmation calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Handling Walk-in customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Fluent in Spoken and written english
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• FSC or above

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Intermediate (Preferred)

Experience:

• International Campign: 1 year (Required)
• CSR: 1 year (Required)

Language:

• English (Required)

Work Location: In person