Customer Service Representative (CSR Female)

Job Summary:

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be responsible for assisting customers, resolving inquiries, handling complaints, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, problem solver, and team player with a strong focus on customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, chat
• Respond promptly to customer inquiries and provide accurate information about products, services, and policies.
• Resolve customer complaints and escalate complex issues to the appropriate department when necessary.
• Maintain detailed records of customer interactions, feedback, and transactions in the system.
• Process orders, forms, applications, and requests efficiently.
• Follow communication procedures, guidelines, and best practices.
• Provide feedback and suggestions to improve customer service processes.
• Meet performance targets related to response time, customer satisfaction, and call handling.
• Stay updated on company products, services, promotions, and policies.

Qualifications & Skills:

• Proven experience in a customer service role in CSR .
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy when dealing with difficult customers.
• Basic computer literacy and familiarity with CRM systems.
• High school diploma or equivalent; a bachelor’s degree is a plus.

Job Type: Full-time

Work Location: In person