Customer Service Representative (CSR) Female

Customer Service Representative (CSR)

Location: Main Road Korangi #02, Karachi

Salary & Benefits:

. PKR 40,000 – 50,000 (based on experience & skills)
. Yearly Paid leaves
. Health Insurance

Contact: +92 310 0300989

Job Responsibilities:

• Manage and respond to new and existing leads promptly and professionally through chat and other communication channels.
• Coordinate and schedule new and ongoing classes based on teacher availability.
• Oversee daily operational tasks to ensure smooth academy functions.
• Handle billing procedures, including maintaining accurate and up-to-date fee records for all students.
• Build and maintain strong relationships with students, parents, and teachers to ensure satisfaction and trust.
• Prepare and manage monthly performance and progress reports for students and overall academy operations.
• Ensure all communications and tasks are completed with professionalism, accuracy, and timely delivery.

Requirements:

• Fluent English speaking and writing skills (confident communication is a must).
• UK accent will be highly preferred
• Strong soft skills, including empathy, patience, and effective query handling.
• Excellent problem-solving abilities and the ability to think on your feet.
• Professional demeanor and a proactive approach to customer support.
• Fast typing speed for efficient real-time chat communication.

Working Hours:

• Monday to Friday: 2:00 PM – 10:00 PM
• Saturday: 2:00 PM – 6:00 PM (Half Day)

Office Address:

Main Road Korangi #02, HBL Building, 2nd Floor, Near Askari Bank
(Nearby will be Preferred)

Job Type: Full-time

Work Location: In person