Customer Service Representative (CSR) / Warehouse / Logistics

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to enhance their experience with our company. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to analyze customer needs effectively.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services, assisting customers with their needs.
• Process orders, handle cash transactions, and manage data entry tasks efficiently.
• Analyze customer feedback and resolve issues to ensure satisfaction.
• Collaborate with team members to improve service delivery and client relations.
• Maintain detailed records of customer interactions and transactions in our database.
• Support sales initiatives by identifying opportunities for upselling or cross-selling products.
• Assist in training new staff members on customer service protocols and procedures.

Skills

• Strong communication skills, both verbal and written, with the ability to convey information clearly.
• Experience in sales or client services is preferred.
• Proficiency in data entry and computer systems; familiarity with call center operations is a plus.
• Ability to handle cash transactions accurately and responsibly.
• Bilingual candidates are encouraged to apply as this is a valuable asset in serving our diverse clientele.
• Excellent problem-solving skills with the ability to analyze situations quickly and effectively.
• A strong commitment to providing exceptional customer support while maintaining professionalism at all times.

Join us in delivering outstanding service that makes a difference!

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Work Location: In person