Customer Service Representative - Emirati Talent

Job Purpose:

This position reports to the Contact Center Team Leader, accountable to provide the highest standards of customer service through the provision of telephone banking to existing and potential customers.

Duties and Responsibilities:

1. Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
2. Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
3. Perform customer transactions accurately and in an efficient manner.
4. Perform correct maintenance and set-up for customers.
5. Enhance Revenue by identifying and maximizing selling and cross-selling opportunities.
6. Identify customer problems and offer appropriate solutions.
7. Continuous learning to keep up to date with changes to products, services, and procedures.
8. Participate in Outbound calling programs and other projects and activities when required.
9. Perform any other duties or responsibilities that are consistent with the role as assigned by management.

Education:

• Studying or completed bachelor’s degree in related field.

Experience:

• Over 1 years' experience in call center industry and customer service fields.

Other Skills Required for the Job:

• Fluency in English (Written and Spoken)
• Bank’s core banking system, Agent Desktop, call recording system, Email

messages.

• Verbal and written communication skills (English &Arabic), including technical writing & interpersonal skills.
• Patience and calmness when working under pressure
• Competent use of PC & MS Office.