Customer Service Representative (Female)

Job Title: Call Centre Representative (Female)

Location: Dr. Nakhoda's Skin Institute, Clifton / DHA, Karachi
Job Type: Full-time, On-site
Salary: PKR 50,000 - 60,000 per month
Working Days: Monday to Saturday
Timings: 10:00 AM – 7:00 PM

About the Role

We are looking for a proactive, confident, and articulate Customer Service Representative (Female) to join our team. This is a full-time, on-site role ideal for candidates who live in or near Clifton/DHA and can commute conveniently.

The role involves providing excellent customer service, handling inbound and outbound calls with international clients, and converting leads into bookings through effective communication and sales techniques.

Key Responsibilities

• Handle inbound and outbound calls with international clients
• Communicate fluently and professionally in English and Urdu
• Present products and services clearly and persuasively
• Convert leads into bookings using effective sales and customer service techniques
• Maintain accurate call records and manage follow-ups
• Coordinate with internal teams to ensure high client satisfaction

Requirements

• Female candidates only
• Must reside in or near Clifton / DHA
• Prior experience in an international call center is mandatory
• Excellent verbal and written communication skills in English and Urdu
• Strong sales, persuasion, and customer service skills
• Education completed
• Basic computer literacy and typing skills
• Punctual, reliable, and self-motivated
• Professional attitude with a strong sense of ownership and responsibility

What We Offer

• Competitive salary
• Opportunity to work with international clients
• Stable and professional work environment
• Growth opportunities and performance-based learning

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Ability to commute/relocate:

• Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your expected salary?

Education:

• Bachelor's (Required)

Experience:

• Customer Support Role: 1 year (Required)
• international call center: 1 year (Required)

Language:

• English (Required)

Work Location: In person